1. Introduction
CoEvolve Estates Private Limited ("we," "us," "our," or "Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, website, or marketing campaigns.
By providing your information to us through our website, advertisements, social media campaigns, or any other channel, you consent to the collection and use of your information as described in this Privacy Policy.
When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Demographic Information: Age, gender, occupation, income range
- Property Preferences: Budget range, preferred locations, property type, timeline
- Communication Records: Details of your interactions with our sales and marketing teams
- Technical Information: IP address, browser type, device information, cookies, and website usage data
2.2 How We Collect Information
We collect information through:
- Website Forms: Contact forms, inquiry forms, newsletter subscriptions
- Google Ads: Information provided when you click on our advertisements
- Social Media Campaigns: Information shared through Facebook, Instagram, LinkedIn, and other social platforms
- Phone Calls: Information provided during sales calls and consultations
- Email Communications: Responses to our marketing emails
- Third-Party Lead Generation: Information from authorized lead generation partners
3. Purpose of Data Collection
We collect and use your information for the following purposes:
3.1 Primary Business Purposes
- To respond to your property inquiries and provide relevant information
- To match you with suitable properties based on your preferences
- To facilitate property viewings and sales processes
- To provide customer support and after-sales services
3.2 Marketing and Communication
- To send you property listings, market updates, and promotional materials
- To conduct targeted advertising campaigns through Google Ads and social media
- To create personalized marketing content based on your interests
- To send newsletters and company updates
3.3 Business Operations
- To maintain customer relationship management (CRM) systems
- To analyze market trends and improve our services
- To comply with legal and regulatory requirements
- To protect against fraud and unauthorized activities
4. Data Sharing and Disclosure
4.1 Internal Sharing
Your information may be shared within our organization including:
- Sales and marketing teams
- Customer service representatives
- Senior management for business analysis
- IT support for technical maintenance
4.2 Third-Party Sharing
We may share your information with:
- Service Providers: CRM platforms, email marketing services, analytics tools
- Advertising Partners: Google Ads, Facebook Business, other digital marketing platforms
- Legal Authorities: When required by law or to protect our legal interests
- Business Partners: Authorized real estate partners, financial institutions (with your consent)
4.3 Data Protection Measures
We will NOT:
- Sell your personal information to third parties for their marketing purposes
- Share your information without appropriate security measures
- Disclose sensitive information without your explicit consent
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Access Controls: Limited access to authorized personnel only
- Regular Audits: Periodic security assessments and updates
- Data Backup: Secure backup systems to prevent data loss
- Employee Training: Regular training on data protection best practices
6. Data Retention
We retain your information for the following periods:
- Active Leads: Until the inquiry is resolved or customer relationship ends
- Marketing Communications: Until you unsubscribe or request deletion
- Legal Requirements: As required by applicable laws and regulations
- Business Records: Up to 7 years for accounting and tax purposes
7. Your Rights and Choices
7.1 Access and Control
You have the right to:
- Access your personal information we hold
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent for data processing
7.2 Marketing Preferences
You can:
- Unsubscribe from email communications using the unsubscribe link
- Opt-out of SMS marketing by replying "STOP"
- Adjust your social media ad preferences directly on the platforms
- Contact us to update your communication preferences
8. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Track website usage and performance
- Deliver personalized content and advertisements
- Analyze marketing campaign effectiveness
You can manage cookie preferences through your browser settings. However, disabling cookies may limit website functionality.
9. Legal Compliance
This Privacy Policy complies with:
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (when applicable)
- Other applicable Indian data protection laws
10. Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:
- Email notifications to registered users
- Website announcements
- Social media updates
11. Contact Information
12. Grievance Redressal
If you have any complaints regarding the handling of your personal information, you may file a grievance with our Data Protection Officer. We will investigate and respond to your complaint within 30 days.
13. Disclaimer
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will take all reasonable measures to protect your data.
By engaging with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
This Privacy Policy is governed by Indian law and subject to the jurisdiction of courts of Bangalore, Karnataka.
